The following guidance documents should be followed when processing alert messages:
Version 4.0 of the guidance was created in accordance with the Federal Office for Safety in Health Care and released by the AMVO member organisations on December 9th 2025. The guidance is applicable from February 9th 2026.
The guidance including all its appendixes can be downloaded here:
AMVO 002 4.0 Guidance Potential Confirmed Incidents Of Falsification (492.29 kB)
AMVO 002 4.0 Appendix 1 Flowchart (423.62 kB)
AMVO 002 4.0 Appendix 2 List Of Level 5 System Messages (109.78 kB)
AMVO 002 4.0 Appendix 4 OBP Analyses (151.22 kB)
AMVO 002 4.0 Appendix 5 VDL Analyses (121.65 kB)
AMVO 002 4.0 Appendix 6 Dispensing In Emergencies (155.21 kB)
Version 2.0 of the guidance was created in accordance with the Federal Office for Safety in Health Care and released by the AMVO member organisations on December 9th 2025. The guidance is applicable from February 9th 2026.
The guidance can be downloaded here:
Version 1.0 of the guidance was created in accordance with the Federal Office for Safety in Health Care and released by the AMVO member organisations on June 2nd 2021. The guidance is applicable from February 9th 2026.
The guidance can be downloaded here:
Version 2.0 of the instruction on the complaints procedure was agreed between the AMVO member organisations and released on December 9th 2025. The instruction is applicable from February 9th 2026.
The instruction can be downloaded here: